Refund Policy
Empowering Village Kids Through English
Please read this Refund Policy carefully before purchasing a subscription. It sets out the terms under which refunds may or may not be granted.
General Policy
All subscription fees paid to BlissfulBeing are non-refundable. Once a subscription is activated and payment is processed, no refund will be issued for the current billing period, regardless of whether the Platform was actively used during that period.
We encourage all prospective subscribers to review the Platform's features, available content, and subscription terms thoroughly before completing a purchase.
Exceptional Circumstances — Discretionary Refunds
While our general policy is non-refundable, BlissfulBeing may, at its sole discretion, consider refund requests in the following exceptional circumstances:
Technical Failure by BlissfulBeing
If the Platform experiences a significant and prolonged technical outage (exceeding 72 continuous hours) that prevents access to paid content, and this outage is confirmed to be attributable to BlissfulBeing's infrastructure, affected subscribers may submit a refund request for the proportionate period of downtime.
Duplicate Payment
If a subscriber is charged twice for the same subscription period due to a system error or payment gateway fault, BlissfulBeing will investigate and refund the duplicate charge within 7–10 working days of the confirmed duplicate being identified.
Unauthorised Transaction
If a payment is made on your account without your knowledge or authorisation, please contact us immediately at iamblissfulbeing@gmail.com. We will investigate the matter and, where the unauthorised transaction is verified, process a refund or credit as appropriate. You are also advised to report the matter to your bank or payment provider.
Non-Refundable Situations
No refund will be granted in the following situations:
- Change of mind or decision not to use the Platform after subscription activation
- Dissatisfaction with the content, design, or features of the Platform
- Child's lack of interest or non-use of the Platform
- Internet connectivity issues or device compatibility problems on the subscriber's end
- Account suspension or termination resulting from violations of our Terms and Conditions
- Partial use of the subscription period
How to Submit a Refund Request
To submit a refund request for an exceptional circumstance, please follow these steps:
- Email us at iamblissfulbeing@gmail.com with the subject line: Refund Request – [Your Registered Email]
- Include your full name, registered mobile number, subscription plan, payment transaction ID, and a detailed description of the issue.
- Attach any supporting evidence (e.g., screenshots, error messages, bank statements for duplicate charges).
We will acknowledge your request within 2 working days and provide a resolution within 15 working days of receiving all required information.
Refund Processing
Approved refunds will be processed through the original payment method used at the time of purchase. Processing timelines are as follows:
- UPI / Net Banking: 10–15 working days
- Debit / Credit Card: 10–15 working days (subject to the card issuer's processing time)
BlissfulBeing is not responsible for delays caused by third-party payment gateways or banking institutions beyond our control.
Currency
All refunds will be processed in Indian Rupees (INR) equivalent to the original amount charged. BlissfulBeing is not responsible for any currency conversion losses.
Amendments to this Policy
BlissfulBeing reserves the right to amend this Refund Policy at any time. Any changes will be reflected on the Platform with an updated Last Updated date. Continued use of the Platform following such updates constitutes acceptance of the revised policy.
Contact
For any questions or concerns about this Refund Policy, please contact us:
Company
BlissfulBeing
Address
Gujarat, India
Response Time
15 working days